.snelle-fab{width:52px;height:52px;border-radius:50%;background:#1d2531;color:#fff;border:none;cursor:pointer;display:flex;align-items:center;justify-content:center;box-shadow:0 4px 18px #00000038;transition:transform .18s,box-shadow .18s}.snelle-fab,.snelle-fab-shell{position:fixed;bottom:1.5rem;right:1.5rem;z-index:9999}.snelle-fab-shell .snelle-fab{position:static}.snelle-fab-dismiss{position:absolute;top:-8px;right:-8px;width:28px;height:28px;border-radius:999px;border:1px solid #d5d9e2;background:#fff;color:#1d2531;display:inline-flex;align-items:center;justify-content:center;cursor:pointer;box-shadow:0 2px 8px #00000029;z-index:2;transition:background-color .16s ease,border-color .16s ease,color .16s ease}.snelle-fab-dismiss:hover{background:#e63946;border-color:#e63946;color:#fff}.snelle-fab-dismiss-x{display:inline-flex;align-items:center;justify-content:center;line-height:1;font-size:18px;font-weight:700;transform:translateY(-.5px)}.snelle-fab:hover{transform:scale(1.07);box-shadow:0 6px 24px #00000047}.snelle-window{position:fixed;bottom:1.5rem;right:1.5rem;z-index:9999;width:360px;max-height:540px;display:flex;flex-direction:column;background:#fff;border-radius:18px;box-shadow:0 8px 40px #0000002e;overflow:hidden;animation:snelle-slide-up .22s ease}@keyframes snelle-slide-up{0%{opacity:0;transform:translateY(16px)}to{opacity:1;transform:translateY(0)}}@media (max-width:900px){.snelle-fab,.snelle-fab-shell,.snelle-window{transition:bottom .24s cubic-bezier(.22,1,.36,1)}body.has-wizard-bar .snelle-fab,body.has-wizard-bar .snelle-fab-shell,body.has-wizard-bar .snelle-window{bottom:calc(env(safe-area-inset-bottom) + 5.75rem)}}.snelle-header{gap:.7rem;padding:.9rem 1rem;background:#1d2531;color:#fff}.snelle-avatar,.snelle-header{display:flex;align-items:center;flex-shrink:0}.snelle-avatar{width:38px;height:38px;border-radius:50%;background:#4aaee8;overflow:hidden;justify-content:center}.snelle-avatar img{width:100%;height:100%;object-fit:cover;object-position:center top}.snelle-header-meta{flex:1 1;display:grid;gap:.05rem}.snelle-header-meta strong{font-size:.9rem;line-height:1.2}.snelle-header-meta span{font-size:.74rem;opacity:.75;display:flex;align-items:center;gap:.3rem}.snelle-online-dot{width:6px;height:6px;border-radius:50%;background:#4ade80;display:inline-block}.snelle-close{background:#0000;border:none;color:#ffffffb3;cursor:pointer;padding:.25rem;display:inline-flex;align-items:center;min-height:0;transition:color .14s}.snelle-close svg{width:14px;height:14px}.snelle-close:hover{color:#fff}.snelle-messages{flex:1 1;overflow-y:auto;padding:1rem;display:flex;flex-direction:column;gap:.55rem;background:#f7f8fb}.snelle-bubble{max-width:82%;padding:.55rem .78rem;border-radius:14px;font-size:.875rem;line-height:1.45;word-break:break-word}.snelle-bubble-agent,.snelle-bubble-bot{align-self:flex-start;background:#fff;color:#1d2531;border-bottom-left-radius:4px;box-shadow:0 1px 4px #00000012}.snelle-bubble-customer{align-self:flex-end;background:#1d2531;color:#fff;border-bottom-right-radius:4px}.snelle-queue{align-self:flex-start;background:#fff;border-radius:14px;border-bottom-left-radius:4px;padding:.6rem .85rem;box-shadow:0 1px 4px #00000012;display:flex;flex-direction:column;gap:.35rem}.snelle-queue p{font-size:.82rem;color:#667183;margin:0}.snelle-queue-dots{display:flex;gap:4px}.snelle-queue-dots span{width:6px;height:6px;border-radius:50%;background:#9ca8b8;animation:snelle-dot-bounce 1.2s ease-in-out infinite}.snelle-queue-dots span:nth-child(2){animation-delay:.2s}.snelle-queue-dots span:nth-child(3){animation-delay:.4s}@keyframes snelle-dot-bounce{0%,80%,to{transform:translateY(0)}40%{transform:translateY(-5px)}}.snelle-input-area{border-top:1px solid #edf0f5;padding:.65rem .75rem;background:#fff;flex-shrink:0}.snelle-input-error{font-size:.75rem;color:#b42318;margin:0 0 .35rem}.snelle-input-row{display:flex;gap:.5rem;align-items:center}.snelle-input{flex:1 1;border:1px solid #d5d9e2;border-radius:10px;padding:.48rem .7rem;font-size:.875rem;outline:none;transition:border-color .14s;background:#f7f8fb}.snelle-input:focus{border-color:#1d2531;background:#fff}.snelle-input:disabled{opacity:.5;cursor:not-allowed}.snelle-send{width:46px;height:46px;border-radius:50%;background:#1d2531;color:#fff;border:none;cursor:pointer;display:flex;align-items:center;justify-content:center;flex-shrink:0;transition:opacity .14s;min-height:0}.snelle-send:disabled{opacity:.35;cursor:not-allowed}.snelle-queue-footer{border-top:1px solid #edf0f5;padding:.6rem 1rem;font-size:.78rem;color:#667183;text-align:center;background:#fff;flex-shrink:0}@media (max-width:480px){.snelle-window{width:calc(100vw - 2rem)}.snelle-fab-shell,.snelle-window{bottom:1rem;right:1rem}}.snelle-thinking{display:flex;gap:4px;align-items:center;padding:.6rem .85rem}.snelle-thinking span{width:6px;height:6px;border-radius:50%;background:#9ca8b8;animation:snelle-dot-bounce 1.2s ease-in-out infinite}.snelle-thinking span:nth-child(2){animation-delay:.2s}.snelle-thinking span:nth-child(3){animation-delay:.4s}.snelle-suggestions{display:flex;flex-wrap:wrap;gap:.4rem;padding:.1rem 0 .4rem;align-self:flex-start}.snelle-suggestion-pill{display:inline-flex;align-items:center;width:-moz-fit-content;width:fit-content;padding:.3rem .7rem;border-radius:999px;border:1.5px solid #e63946;background:#0000;color:#e63946;font-size:.75rem;font-weight:600;cursor:pointer;transition:background .15s,color .15s;white-space:nowrap}.snelle-suggestion-pill:hover{background:#e63946;color:#fff}.snelle-resolved{align-self:flex-start;background:#f0fdf4;border:1px solid #bbf7d0;border-radius:14px;padding:.7rem .9rem;display:grid;gap:.5rem;max-width:90%}.snelle-resolved p{margin:0;font-size:.875rem;color:#166534}.snelle-resolved-actions{display:flex;gap:.4rem}.snelle-resolved-actions button{font-size:.78rem;padding:.3rem .7rem;border-radius:8px;border:1px solid #86efac;background:#fff;color:#166534;cursor:pointer;min-height:0;transition:background .12s}.snelle-resolved-actions button:hover{background:#dcfce7}.snelle-system-msg{align-self:center;font-size:.75rem;color:#8a95a6;background:#0000000a;border-radius:999px;padding:.18rem .75rem;text-align:center;pointer-events:none;-webkit-user-select:none;user-select:none}.snelle-chat-ended-footer{border-top:1px solid #edf0f5;padding:.65rem 1rem;font-size:.78rem;color:#667183;text-align:center;background:#fff;flex-shrink:0}.snelle-chat-ended-footer a{color:#e63946;text-decoration:none}.snelle-chat-ended-footer a:hover{text-decoration:underline}@keyframes snelle-fab-pulse{0%{box-shadow:0 4px 18px #00000038,0 0 0 0 #e6394699}60%{box-shadow:0 4px 18px #00000038,0 0 0 8px #e6394600}to{box-shadow:0 4px 18px #00000038,0 0 0 0 #e6394600}}.snelle-fab--has-unread{border:2.5px solid #e63946;animation:snelle-fab-pulse 1.6s ease-out infinite}